Privacy Policy

Effective Date: July 3, 2026

At Leak Finders, we respect your privacy and are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book our plumbing and leak detection services.

1. Information We Collect

We collect information that helps us deliver reliable plumbing services and communicate with you effectively. This includes:

Contact Information: Your name, physical address (for service visits), phone number, and email address.
Service Details: Information about your property’s plumbing history, scheduled appointments, and specific leak issues.
Payment Information: Billing addresses and payment card details processed securely through our authorized payment vendors.
Technical Data: Your IP address, browser type, and website usage patterns collected via cookies when you browse our site.

2. How We Use Your Information

We use the information we collect to run our business safely and efficiently. Specifically, we use it to:

Schedule, dispatch, and execute emergency leak detection and plumbing repairs at your property.
Send appointment confirmations, arrival notifications, and electronic invoices.
Process payments and financing applications securely.
Improve our website functionality and optimize our local marketing efforts.
Respond directly to your online inquiries and customer support requests.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted partners necessary to complete your service, including:

Field Operations Software: To send dispatch notifications and manage technician schedules.
Payment Processors: To securely handle credit card and bank transactions.
Financing Partners: If you explicitly choose to apply for a payment plan through our third-party financing options.
Legal Requirements: If required by law, regulation, or court order to protect our rights or property safety.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or alteration. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

5. Your Choices and Rights

You can opt out of any future marketing emails by clicking the “unsubscribe” link at the bottom of the message. You may also contact us directly to update your communication preferences, correct inaccurate contact details, or request that we delete your non-transactional personal records.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

27 Labrook Dr Ste 200, Richmond, VA 23225

Phone: 804-206-9108